Your trainer on your personal journey - Ramona Schrader
As a coach, I deep-dive into the topics that really matter. I design training units and materials geared to different target group and provide effective ongoing support. My approach to all topics is grounded in my expert knowledge and years of experience while also being inspired and driven by my innate curiosity.
I place particular importance on basing the topics to be addressed on the latest insights and presenting them in a lively and thought-provoking way.
These are the training topics I have conceptualized and presented in the form of lectures, workshops and round-table discussions:
Office management and workplace training
German in the workplace
Customer management that maximizes satisfaction and loyalty
Professional customer service and constructive communication
The ABC’s of non-verbal communication
De-escalation and conflict resolution in the workplace
The fundamentals of written communication and professional telephone calls
Dealing diplomatically with conversation partners
Gendering in professional settings
The basics of MS Office
Leadership and health
Dealing with stress factors
Practical training in the mountains
Crew resource management
Startle and surprise
Team building / teamwork
Former and current clients
My support will empower you to identify your own potential and (re)activate your individual capabilities. Along the way, you’ll come to realize that there are many options out there for you. Let’s get started!
Please feel free to contact me without obligation to find out which type of training best matches your needs.